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Important Information

Website Privacy and Cookies Policy

This document sets out the privacy policy of Kleinwort Benson, (“we”, “us”, “our” or “Kleinwort Benson” or “Kleinwort Hambros”) in relation to the provision of all our products, services and our websites.

It explains how we use and process your personal information (such as your name, date of birth, credit or debit card numbers, address, telephone number, email address, preferences, your accounts and products/services).

The term “Kleinwort Benson” includes any company in the Kleinwort Benson Group, the Societe Generale Group (“SG Group”), our agents, third party service providers and their agents, all of whom will only hold and use your personal information for the purposes stated in this Privacy Policy and the Terms and Conditions of business which you can find here

How We Collect and Use Your Personal Information

Kleinwort Benson is committed to protecting your personal information and will take all reasonable steps to ensure that your personal information is kept secure against unauthorised access, loss, disclosure or destruction.

When you make enquiries with us, sign up to any of our products and/or services and/or communicate with us about these, and/or throughout your relationships with us you may be asked to provide your personal information in order to:

  • authenticate your identity and credit status;
  • register you, administer and manage the relevant products and/or services including co-ordinating with other partners in order to do so and to manage our relationship with you;
  • allow us to improve our products or services to you or to develop new offerings;
  • provide you with marketing materials (unless you have agreed to “opt out” of marketing communications);
  • operational and administrative purposes, updating your information, including record keeping and audits, processing any query or complaint, ensuring compliance with our internal policies and to monitor risks and report on them; and
  • compliance with any Applicable Law, regulatory requirement and/or any voluntary code we decide to adopt

By providing such personal information, you fully understand and consent to the collection and processing of your personal information by Kleinwort Benson.

We may record or monitor calls made by you to our customer service desks for quality assurance and training purposes. However, we will always inform you if such recording or monitoring is taking place.

Information Sharing, Marketing and Disclosure

Kleinwort Benson may disclose your personal information which they hold for the purposes to which you have agreed and/or as stated in this Privacy Policy.

Where you have shared your personal information with us for the purposes of signing up to our products and/or services or where you are a prospective client we are permitted to share your personal information with a member of our group.

Where you are a Client and have agreed not to “opt out” from receiving marketing information, either we or a member of our group companies and/or third parties may send you details of selected products and services.

We may for this purpose communicate with you from time to time by email, phone or by post, to provide you with information, offers, invites and other material from us which you may find of interest.

We may also use your information to conduct market research, for example to ask you to participate in a survey conducted by us. We will always try to tell you before you participate in the survey how any information you provide in the survey will be used. Sometimes we may enable third parties acting on our behalf to analyse your information, in a non-personal identifying form, (generally in the form of statistics), so that we can identify trends about usage of our website(s) or services and improve them. We may also from time to time request non-personally identifiable information from you and may use this data to improve and enhance your experience with us.

Additionally we reserve the right to access and disclose your information in order to comply with applicable laws, lawful requests from governments, law enforcement agencies or parties whose request we reasonably consider to be justified.

Monitoring

Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that Kleinwort Benson employees comply with legal obligations and Kleinwort Benson policies and procedures (including our customer relations practices).

Hyperlinks

This website contains hypertext links to other websites which are hosted and maintained by third parties and which are not, or may not be, regulated by the Financial Conduct Authority. When you activate any of these links you leave the Kleinwort Benson website and we have no control over the content or security of any third party site. You use such links entirely at your own risk and Kleinwort Benson accept no responsibility or liability for the content, use, or availability of such websites or for any loss or damage, however arising, as a result of their use.

Requests for access to Personal Information

We are happy to provide you with details of the personal information, which we process about you. To protect our customers' personal information, we follow strict storage and disclosure procedures, which mean that we will require proof of identity from you prior to disclosing such information. We may charge a small administration fee in relation to any requests for access to personal information. Please direct any such request to the Data Protection Officer, Kleinwort Benson, 14 St. George Street, London, W1S 1FE, United Kingdom.

Information updates

Please help us to keep your Personal Information current and accurate by contacting us if your Personal Information is or becomes inaccurate and/or out-of-date.

Contacting us

If you need to advise us of any changes to your personal information, or would like any more information about the way in which we collect and use your Personal Information, please refer to our Privacy.

Security

As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your personal information and the use of our Site (including the e-mail facilities) and which is at your own risk.

Changes to our Privacy Policy

Our Privacy Policy will change from time to time, and you should check the Site on a regular basis to ensure that you are aware of our most recent policies (including the Kleinwort Benson Privacy Policy & Cookie Policy and the terms relating to your use of the Site).

Cookies Policy

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  1. What is a cookie? A cookie is a data file often saved in a specific folder in the hard drive of your device* whenever you consult an online service via your browser. The cookie file is used to identify the computer in which it was saved, and for the duration of the file's validity. * Device refers to the equipment (computer, tablet, smartphone, etc.) you use to consult or view a website, an application, advertising content, etc.
  1. What do we use cookies for? Depending on your preferences, we use cookies on our website to make browsing easier for you. The cookies allow you to connect to your services (e.g. online banking), choose your connection preferences (language, etc.), and sign up for online products and services.

The cookies we send allow us to: - get statistics on the volume of traffic and consultation of the parts making up our website (consulted sections and content, browsing history) so that we can make our services more relevant and ergonomic; - adapt the presentation of our website to the display settings (language, screen resolution, operating system, etc.) of your device while you consult our website, and according to your device's viewing and playback equipment and software; - store the information you filled in on a form on our website; - give you access to exclusive and personal pages on our website using the login IDs or information provided to us at an earlier stage; - set up security measures, especially when connecting to your exclusive page after a period of inactivity, in which case you are required to re-enter your login ID.

  1. Which cookies do we use? Functional cookies or cookies used strictly for the website:

Name of cookie

What data is collected and for how long?

To what end?

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No personal information, expires after 1 year

This cookie records the visitor’s acceptance of website terms

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No personal information, expires after 1 year

This cookie records the visitor’s acceptance of website terms

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No personal information, session only and will expire after you close your browser window

This cookie is used when you log in to both secure areas of the website

  • Analytics cookies

We use these cookies to establish the use and performance of our website, statistics, the volume of traffic and utilisation of the parts making up our website (content consulted, browser history) so that we can improve the relevance and ergonomics of our services (most consulted pages and sections, most-read articles, etc.).

We also use these cookies to count the number of visitors per page, as well as the total number of adverts we display. These cookies come from Google Analytics.

  • Sharing cookies (connection with social networks)

Our website contains links for LinkedIn and other similar social networks that allow you to share content from our website with other people. Whenever you use these share buttons a third-party cookie is installed.

  1. Third party cookies

Over their period of validity, this type of cookie sent by third parties allows third parties to draw up statistics by counting the number of content displays on our websites, identify which content was displayed and the number of users clicking on specific content.

The cookies that are sent and used by third parties are subject to the third parties' cookie policies. We inform you of the purpose of the cookies we are aware of and the means at your disposal to apply your preferences.

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For more information:

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Related to the Google Analytics - For more information read Google's overview of privacy and safeguarding data [External Link]

  1. How to refuse/delete cookies

Essentially, users can decide whether or not cookies can be stored on their device, and they can choose to change their settings at any time, free of charge. If you have allowed cookies to be saved on your device through your browser, the cookies integrated in the pages and content you consult may be temporarily stored in a designated folder on your device.

If you refuse to have cookies saved on your device, or if you delete the cookies already saved on your device, you will no longer be able to benefit from a number of features offered by our website.

Below are instructions on how to accept/refuse or delete the cookies on our website:

Most web browsers allow some control of most cookies through the browser settings. You can find them under the Help menu of your chosen browser, and they will give instructions on how to change your cookie preferences [External Links].

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.aboutcookies.org/ [External Link] or http://www.allaboutcookies.org/ [External Link].

In terms of the cookies used to measure our website traffic, please click on the following link for more information on analytics cookies and on how to deactivate them:

https://support.google.com/analytics/answer/181881?hl=en [External Link]

https://tools.google.com/dlpage/gaoptout [External Link]

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