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Kleinwort Hambros’ Response to COVID-19

09/04/2020

During these unprecedented and challenging times, the welfare of our clients and colleagues remains our priority. Kleinwort Hambros is working hard to minimise the disruption caused by COVID-19.

We are open for business

We have enacted the necessary measures to ensure business continuity, with consideration for staff and client safety as a priority. We remain open for business, even if our buildings are closed.
You can still contact us personally and directly by telephone, mobile or email, and we can easily arrange remote meetings or conference calls.

Temporary changes to our working practices

In accordance with government guidance, the vast majority of our staff are now working remotely from the safety of their homes.

  • We are currently unable to offer cash collection services or to issue bankers drafts

  • We politely ask that all instructions are issued either by e-mail or telephone, as postal instructions require additional staff to attend the office.

  • Cheques are currently being processed and credited to accounts on a periodic rather than daily basis. We expect this to take place twice weekly.

  • Payment and FX transaction requests received by telephone or e-mail are processed manually and to standard cut-off times. Due to an increase in the volume of requests, cut-off times are being brought forward by one hour. Should a request be received after this time, it will be treated on a best endeavours basis or processed on the next business day.

  • Due to anticipated high demand, you may experience slight delays in responses to ad-hoc requests for information, duplicate reporting, documentation and investment transactions. We must ask for your understanding during these challenging times and thank you for your patience.

KH Online
 

The KH Online e-banking application is available through your desktop PC, mobile and tablet. This platform provides the fastest and most secure way to view your Banking and Investment accounts, initiate payments and carry out day-to-day transactions. 

In addition to this, you can choose to go paperless and receive your important documents online, which is quicker for you and more environmentally friendly.

If you would like to sign up to KH Online, or you require any assistance with accessing or using the application, please contact your Private Banker or the eBanking Help Desk on ebanking-helpdesk@kleinworthambros.com. A member of the team will be ready to help you in any way they can.

Credit – Flexible solutions for accessing liquidity

In the current economic environment, credit can provide solutions. Whether it is to finance a real estate asset or to release liquidity from your investment portfolio without selling down securities – please contact your Private Banker to discuss options for accessing liquidity.

For those with existing borrowings, we appreciate that current circumstances present new challenges. For those on variable rate borrowing against the Kleinwort Hambros Base Rate, we have reflected the recent interest rate cuts from the Bank of England and US Federal Reserve, putting our Sterling Base Rate at 0.10% and US Dollar Base Rate at 0.25%. Our teams are also available to discuss different options that may be helpful to you, including a payment holiday.

Investment Updates

The Kleinwort Hambros Investment Committee (KHIC) is meeting regularly throughout this period of volatility to deliver the best possible outcomes for our clients. We recognise the value of clear communication during this time of uncertainty and have also focussed our efforts on providing regular updates.

KHIC Flash Notes are published weekly and provide insight into our investment position and process in line with market movements. Click here to read our latest Flash Note.

We have also launched a new KHIC Flash Update podcast. This exclusive series provides listeners with an insight into our investment process and evolving views on the current market climate. To subscribe to this podcast series, please contact your Private Banker. 

Fraud awareness

Please be vigilant in the face of scams connected to COVID-19. Criminals are exploiting the current situation to trick people into parting with money and sensitive information.

The FCA website provides more information about how to protect yourself from scams.